Grievance Redressal
Version 2026-10-18-v2 · effective 18 October 2026
1. Grievance Officer
| Name | Adv. Manjunath |
| Designation | Grievance Officer (based in India) |
| Company | Provantic Technologies Private Limited (CIN U47912KA2023PTC173443) |
| Address | No 1890, 8th Cross, New Thippasandra, Bangalore 560075 |
| grievance@careerpassport.app (general contact: hello@careerpassport.app) | |
| Hours | Monday to Friday, 10 am to 6 pm IST |
This officer handles:
- complaints about content and conduct on CareerPassport (IT Rules, 2021, rule 3(2));
- consumer complaints, including about payments and refunds (Consumer Protection (E-Commerce) Rules, 2020, rule 4); and
- questions and complaints about your personal data (DPDP Act, 2023, s.8(9)–(10) and s.13; SPDI Rules, 2011, rule 5(9)).
2. How to complain
- In the app: Help → Report a problem, or "Report" on any job, message or profile.
- Email: grievance@careerpassport.app
- Post: to the address above.
Please include your name, registered email, what happened, links or screenshots, and what you would like us to do. You will get a complaint number and a copy of your complaint as recorded.
3. Our timelines
| Type of complaint | We acknowledge within | We resolve within | Legal basis |
|---|---|---|---|
| Content showing you in a sexual act, nudity, or an impersonation/morphed image of you | Immediately | 2 hours — content removed or access disabled | IT Rules, 2021, rule 3(2)(b), as amended w.e.f. 20 Feb 2026 |
| Request to remove other prohibited content (e.g. fake job, fraud, harassment) | 24 hours | 36 hours for removal; full decision within 7 days | IT Rules, 2021, rule 3(2), first proviso, as amended |
| Any other complaint about the platform, content or users | 24 hours | 7 days | IT Rules, 2021, rule 3(2), as amended by G.S.R. 120(E) dated 10 Feb 2026 |
| Consumer complaint (payments, refunds, membership, service) | 48 hours (we aim for 24) | One month (we aim for 7 days) | E-Commerce Rules, 2020, rule 4 |
| Personal data request or complaint (access, correction, erasure, consent, nominee) | 24 hours | Within 30 days (legal outer limit: 90 days) | DPDP Rules, 2025, rule 14; SPDI Rules, rule 5(9) |
4. If you are not satisfied
| Your issue | Where you can go next |
|---|---|
| Content / platform decision | Grievance Appellate Committee — appeal within 30 days of our decision, at gac.gov.in (IT Rules, 2021, rule 3A) |
| Consumer matter | National Consumer Helpline: 1915 or consumerhelpline.gov.in; or the District Consumer Commission under the Consumer Protection Act, 2019 |
| Personal data | Data Protection Board of India, after first using our process (DPDP Act, s.13(3) and s.27) |
| Fraud or crime (e.g. someone asked you for money for a job) | Cyber crime helpline 1930 or cybercrime.gov.in, and your local police |
Using our process does not stop you from going to these bodies directly where the law allows.
5. Nodal contact for authorities
Law-enforcement and government requests: grievance@careerpassport.app. We respond to lawful orders within the times set by the IT Rules, 2021 (including 3 hours for orders under rule 3(1)(d), as amended).
6. Records
We keep grievance records for 3 years after closure.